Service Charter

 

In our service delivery, we pledge that:
• Students admitted to the Institute shall receive admission letters eight weeks prior to reporting date.
• Students shall be issued with clear guidelines on academic programmes, examination rules, fees structure, student support services and disciplinary procedure.
• All lectures shall be conducted fully and on time, as per approved timetables.
• Consolidated mark sheets shall be finalized and forwarded to examinations office within the frame work of SMIS one month following end of examinations.
• Postgraduate supervisors for Masters or Doctoral degrees will give feedback to their students within two weeks of receiving a project or thesis.
• Programme coordinators shall submit reports annually.
• Staff performance appraisal shall be conducted annually.
• The Institute shall maintaina healthy, safe and pleasant environment.
• The Institute shall be a drug free and a no smoking zone.
• Quality ICT services shall be provided to students and staff.
• All telephone calls shall be attended to within five rings.
• Routine correspondence shallbe replied to within seven days from the date of receipt.
• The Institute shall be gender sensitive.  The Institute shall not condone impropriety.
• The Institute is CORRUPTIONFREE zone.

 

Published Date